Played last night, I was Prestige 1 lvl 25 and logged on today it said "Treyarch has reset your lvl to 1".

EDIT: 2/17 @10:10AM...yeah that's right you piss of SAS and he's dropping his furry fist down hard on justice...

Just as I suspected the whole nonsense about Treyarch resetting MP ranks is total BS. I received two replies back from Activision support this morning, the first stating they would reply within 1 business day and then this one:
* Response (Armond Goodin) - 02/17/2009 08:00 AM
Thank you for contacting Activision technical support.

This is a temporary problem. They are working on fixing the issue now.

Included in this reply was this link for further info: <a href="http://www.callofduty.com/board/viewtopic....=31&t=88206" target="_blank">http://www.callofduty.com/board/viewtopic....=31&t=88206</a>

Or spelled out if you like:
Hello,

We’ve been following-up on some reports of two major issues: loss of save game data (mission progressions, Death Cards), and the arbitrary loss / complete reset of Multiplayer rank.

Today we can confidently say we’ve identified the source of both problems, and will be addressing this in the next Title Update.

Loss of Singleplayer save game data:
The first bug, with SP save game data, has to do with playing Split-Screen or System Link Co-Op with a friend, and picking up Death Cards. This action has caused an unusual data corruption with the save game files on the Xbox 360 hard drive which may result in the loss of Singleplayer data. The Title Update we release will eliminate this entirely.

In the meantime, it is recommended that while playing Split-Screen or System Link Co-Op games, you do not pick up Death Cards.

Loss of Multiplayer stats / rank:
The second bug, which pertains to loss of MP rank, is a very rare occurrence of data corruption that happens during transit of the profile data – this is not caused by game code, and Treyarch is not intentionally resetting the rank of any players. For the next patch/title update, we have added defensive measures to the game code to protect against stats resetting if a player’s profile data is corrupted in transit/storage.

Unfortunately, we cannot restore any previously lost / corrupted stats or rank data. However, after the next Title Update, this should no longer be a concern.

We understand that these issues have caused real frustration for the players who have been affected, and are working hard to get the Title Update finished as soon as possible. I’ll be keeping you updated to other confirmed fixes as they make the cut (including those darn under map glitches!).

Speaking of which, please visit the following thread to learn more about the patching / Title Update process as it pertains to consoles:

<a href="http://www.callofduty.com/board/viewtopic....=31&t=88205" target="_blank">http://www.callofduty.com/board/viewtopic....=31&t=88205</a>

Thank you for your patience and continued support.

Regards,
-JD & The Treyarch team


EDIT: latest news @11am TX time...

Customer - 02/17/2009 08:29 AM
TXSASQUATCH - Could you please tell me "when" this will be fixed?

Response (Armond Goodin) - 02/17/2009 08:45 AM
Yea, we know about the bug. We get plenty of calls everyday about it all over the world. But until Treyarch can pinpoint how to fix it, we all have to wait for a patch. Yes, I have had my rank reset too, but if I want it back I have to keep playing. Currently their is no word on when an update will come out.

So my last reply to this was clarification of what he meant about "having to keep playing the game". Now before anyone starts a rumor about anything, that could just be a metaphor from someone frustrated like the rest of us, obviously he's a gamer on WAW and a support tech for Activision, but also it could mean Treyarch is only fixing the resets for those who show active playing of this game...I'll let you know what he replies...

EDIT: latest news@11:30am TX time...

SASQUATCH - If you want your rank back you have to keep playing? Is that a metaphor or do you seriously mean one has to keep playing in order for this to be fixed by Treyarch?

Response (Armond Goodin) - 02/17/2009 09:00 AM
We have been on the phone with people playing, and suddenly they say "My rank came back!! Never mind".

It's a synchronization error with the Xbox and there Live server. Your online information is saved online. So when your Xbox can't get that information, you have to start at level one. When it does show up, you will have everything back.

So with that said, I guess when I get home I'll check and see what it says again. Maybe it's magically all fixed already, who knows?

Whoa.. That isn't good. Have you ever been associated with anyone who has glitched? Not saying you did, but do you have anyone on your friends list or anyone that has ever cheated? I still don't see why they would have done something like that but it is the best I can come up with. Call up TreyArch, see what they say.

Nope, I mean like the rest of us I've talked to people who knew where the gliches were but I've never done it, hate that crap. Sucks man I don't even want to fire the game up anymore. You can't just call up Treyarch, I'm still searching for this POS company's email addy.

This is a pretty bold ( and stupid ) move for TreyArch. I can't believe that they'd actually reset someone's rank for no reason. They're losing potential customers, as well as reputation ( one of which was already suffering ).

I'm looking some things up right now. Trying to see what's happened.

EDIT: I have heard 2 different theories so far:

1.) TreyArch is banning people they have caught glitching.

2.) TreyArch's servers are messing up again, causing random resets. Who knows, maybe TreyArch will apologize by giving you 1,000,000 points. Lol. In our dreams.

You're a good guy Schaffin, appreciate you looking into it. I'm also looking around, see what I can find.

Well TreyArch has no business doing this to people, especially when you claim you never glitched/cheated. Why are people like you getting ban when people like CodeMaJic are still out there? It is truly ridiculous. If this is happening due to option #1, I'm hoping Activision will intervene. If it is happening due to option #2, I think TreyArch' servers should be replaced with better ones, or, Activision should do something about it.

It seems that the better gaming gets, the worse developers are getting. I have never heard of things like this happening. I think the quality of online gaming has really began to drop, but I think that is simply due to stupid decisions and ignorance of game developers ( and PSN ). PSN ruined their servers by creating Playstation Home. Waste of time, really. You should be happy you're on LIVE, SAS.

Game Developers like TreyArch really need to start getting their things together.

i would just look for a better game killzone 2 is coming out it looks pretty good trade your ps3 copy in im getting it

Well I signed up on their homepage for their forums, but even after registering, verifying my email, etc it says they are having server issues and you may not be able to logon. Wow, even their own homepage sucks. I sent an email to them, was very professional, cordial, etc asking them to fix the problem, guess that's broken to because I received a failure notification email for their support group.

If anyone has an email for Treyarch that works I'd be grateful. As for the glitching thing, I couldn't be happier that they could potentially be resetting cheaters to lvl 1 because I despise cheaters that much, if I had to take one for the team due to Treyarch's inferior business practices but the majority of glitchers are being lvl 1'd then so be it. But if it's a simple server issue and a mistake I hope they will do the right thing.

Good idea, but something should be done about this. You have to consider that TreyArch and Infinity Ward switch off each Call of Duty installment. The fact that we might have to play each of Infinity Ward's for 2 years rather than 1 is ridiculous. I honestly thinks TreyArch should be kicked from the franchise. They were good in the beginning, but are starting to lose their touch.

Well I had luck with Activision, submitted a support email, got a response back for a pending request, they promise to reply within 1 business day. I also have a working main # for Activision but from the recording it's either business you have to talk about or submit support questions online because they do not phone support any multiplayer issues. I'm sharing all of this in case something does work for those being jacked on their ranking to perhaps get it fixed.

Well according to the article you provided in a similar thread, TreyArch and/or Activision cannot do anything about the corrupted ranks. I think this is because they have no way to find out what rank you used to be. That's why I suggested that they should perhaps provide some set # of points to get these players going again.

I know, first thing I read, but Armond the support guy explained that they have my rank on the server and that it's not gone, rather it's snycronization bug, either he's blowing smoke or telling it like it is, we'll see. My rank on Callofduty.com is still holding Prestige 1 lvl 28 on 360.

Wow that sucks man, I hope you get your ranks back! I quit CoD WaW, but I got to 3rd prestige. I can imagine how you would feel.

I don't even see why they would reset it if you glitched. It's a game, who gives a bleep? BTW, i hate glitchers.

When people have put hours into a game, I think the least you can expect is for people to get somewhat irritated. It'd be like Gallego ( CoD4 Legend on PSN ) getting his stats reset after he has played for 70+ days. If you were him, wouldn't you be upset?

And Googlebug, in your signature you say " Campers Deserve to DIE". I think you might be interested in a thread I made. It is a Petition to get CodeMaJic, a major Call of Duty: World at War Booster. Post your name there, do your part.


Petition Against CodeMaJic ~ Do Your Part

Same thing happened to me but i was 3rd Pestiage level 41
Happened about 3 weeks ago and i tried the game the other day and i was still level 1

Pretty much quit the game now... Thanks Trechyard

THIS is why treyarch fail.

Well I've updated my original post, but to bring you all up to speed, bottom line is if you lose your rank but your rank is still the same as what it was on callofduty.com then it has not been erased from their servers, so just keep playing the game and it "will" come back to you. Sounds weegyboardish to me but oh well.

i would be mad if it happened to me i got to 3rd prestige took a lot of work but i dont play it anymore maybe here or there

well blah I don't even understand now...my profile on callofduty.com says my in game rank is 4 which is true after TReyCrap server sync bug issue happened that they cannot find, but it also says I'm a Prestige 1, yet there is no indication of my old lvl 28...so it's all jacked up I guess. Whatever I give up, done with this game, trading it in tomorrow, trading it in for ps3 tomorrow as well...blah I'm disguested

get killzone 2 and we can play that online whats your gamertag for psn

My sons, both of them got KZ2 and say it's the best game graphics ever no 360, I'd be hard pressed to buy anymore games on PS3 until I really research and find that they are at least equal to 360. So far COD4 and WAW don't come close to 360 grahpics.

I'm TX_SASQUATCH on PSN though, I might rent it on ps3 and on 360 this weekend before I go buy it just to see which is the best.

Yeah the graphics are amazing playing for more then an hour gave me a headache it puts most 360 games to oh and killzone is only for ps3

I didn't know that, well my youngest son has a PS3 and says these graphics are incredible, I guess I'll have to rent it and try it out.

yeah you wont be sorry on and im not on your friends list thats why i couldnt tell when your on

this normally happens because of being caught glitching or you being with anyone who has glitched
lvl 55 prestige0

I feel your pain.. I played 2day my rank was fine.. had 4 days into it.. got on tonight.. rank 1.. I always play with my clan.. so the myth of it only happens to glichers is b/s.. my issue now is after I said fine whatever Ill start over and take the hit.. after I ranked up to 5 to makes classes.. all my perks are locked out (the ones they give you to start off with) and all the guns are locked out (again the ones they give u like the SVT) I should take a pic and post it how it looks, so weird like theres a damn virus in the game! funny how everything was fine till I did the damn update today, I emailed treyarch but I know that was a huge waste of time. but they have to do something I cant even play the game now.. unless I use the pre-made clasess

Same thing happened to me a few weeks ago on the 360. I called xboxlive and they told me to clear my update files from my memory. I did this and it didn't work. Then she told me to call Activision....they told me the same thing. Treyarch is useless to get a hold of. I was at level 65, then it reset me to level 1. I'm not that pissed about the rank, just that I can't use any of the first guns listed in each category (sub-machine guns, rifles, etc.). Also, I can't use the frag grenades or the sticky grenades, just the molotov cocktails...which are the worst. I'm now at level 26 since it reset to 1. Still can't use these guns and grenades. WTF?!!!!

You think thats bad i was 10th prestige levl 65 on my crozo101 account (xbox add me thn look on leaderboards) but it bleeped up nd i went all the back to no prestige. still i made another account and now i am 1st prestige level 51 nd only 1 day 8 hours

I feel sorry for you.

Please find fix for this problem! PLEASE I can't use my guns or grenades!!!